Return Policy


30 Days Return

Shop online with peace of mind

Purchases made on Hong Kong Canines online pet shop can be returned to us at unit 1506, Harbour Industrial Centre, 10 Lee Hing Street, Ap Lei Chau.

To ensure a smooth process kindly note the following:

  1. All returns or exchanges must take place within 30 days of purchase.

  2. Please provide a copy of your receipt and please note that items must be unopened, unused, have all the original packaging, and be in good resalable condition.

  3. Due to hygiene standards we cannot accept any returns or exchanges of food, treats or supplements.

  4. Refunds will be in form of online store credits.